Marcela Mira

Marcela Mira currently serves as the Director of Customer Experience and Operations at Standby, a position held since October 2023. Prior to this role, Marcela was the Senior Manager of Customer Success Operations & Strategy at GreyOrange, where responsibilities included leading process improvement initiatives. With extensive experience in customer onboarding and project management at Acoustic, as well as managing projects in Latin America at IBM, Marcela has developed a strong background in client engagement and service delivery. Previous roles include Managing Consultant at Global MIRAcles Consulting and Senior Consultant at SAP, where Marcela led various projects focused on business process improvement and client solutions. Early career experience at Bank of America included positions as Treasury Management Sales Analyst and Banking Center Manager II, showcasing skills in client relationship management and team leadership. Marcela holds a Bachelor of Business Administration in International Business from The University of Georgia.