Starbucks
Gerry Yates is an accomplished Program Manager at Starbucks since August 2012, specializing in leading global technology operational improvements, with notable achievements including the automation of processes that significantly reduced labor time. Previous roles include PMO Leader for Technology Operations Services, where Gerry was instrumental in developing strategic initiatives aligned with corporate goals, and Manager of Global IT Service Management, focusing on enhancing IT service quality and availability. Gerry's earlier experience at Microsoft as a Technical Account Manager involved optimizing IT infrastructure for internal business operations, while at Premera Blue Cross, valuable contributions were made as the Principal ITSM Lead and Systems Engineer Lead, overseeing significant improvements in service management and infrastructure modernization. Gerry holds a degree in Computer Information Systems from Shoreline Community College.
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Starbucks
1015 followers
Starbucks ethically sources and roasts high-quality arabica coffee. They are known as the leading roaster and retailer of specialty coffee globally. Starbucks purchases, roasts, and serves award-winning coffee to its millions of customers. Their food and beverage offerings include Italian-style espresso beverages, cold blended beverages, seasonal drinks, hot breakfast, lunch, snacks, a bakery, and premium teas. Additionally, they sell merchandise like tumblrs and mugs as well as gift cards for special occasions. In some stores around the world, they sell alcoholic drinks. In everything they do, they always live by their mission: to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Founded in 1971 by Jerry Baldwin, Zev Siegl, and Gordon Bowker, Starbucks began as a single store front in Pike Place Market. Originally, they sourced their beans from Peet's Coffee & Tea. Eventually, Alfred Peet stopped supplying his own beans and began to train a new Roastmaster for the company. Following this transition, they sold the company in the 1980's to Howard Schultz who had Italian Coffeehouse aspirations. Originally a coffee bean store, Howard set out to make Starbucks an espresso-based coffeeshop and led much of the expansion of the franchise. With shifts in leadership over time, a decade was spent growing market share and defining corporate social responsibility. Starbucks went on acquire several operations as part of their strategy such as Seattle's Best Coffee, Torrefazione Italia, and The Coffee Connection. Today, Starbucks operates in the US, Canada, UK, Europe, and Asia with about 32,000 stores worldwide.