Starbucks
A 22-year partner, Mark has held numerous key leadership roles in the U.S. as well as in the UK and Asia. Over the past four years, Mark has been responsible for the growth and expansion of the Asia Pacific region across 14 markets. Under his leadership, the region has grown to 3,352 stores and has further elevated our partners through initiatives focused on coffee engagement, sustainability, and elevating women in leadership.
Mark first joined Starbucks in 1995 as a project manager in finance and planning. His early Starbucks experience included managing retail systems for North America operations, driving cross-business priorities with Japan and serving as regional director for the Pacific Northwest region in the U.S., including Starbucks first store in Seattle’s Pike Place market.
In 2007, he relocated to Australia as the vice president and managing director of the market and in 2009 he moved to London to serve as the vice president, Operations for the U.K. and Ireland. In 2012, Mark accepted the position of U.S. regional vice president for Licensed Stores, based in Seattle and worked in a variety of U.S.-based Operations roles, including interim regional vice-president of operations for the New York Metro market. During 2014, Mark relocated with his family to Hong Kong to serve as senior vice president, general manager China Asia Pacific.
Mark is passionate about leading by example and sharing his experiences with partners (employees). He is committed to bringing the Starbucks Mission and Values to life at the Hong Kong Support Center, throughout the region and to those he meets every day.
Prior to Starbucks, Mark worked for Dow Corning Corporation in a variety of finance roles.
Mark holds a B.A. in Accounting from Indiana University, and a MBA in International Management from the Thunderbird School of Global Management (Arizona State University) and attended the General Management program at Harvard Business School.
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Starbucks
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Starbucks ethically sources and roasts high-quality arabica coffee. They are known as the leading roaster and retailer of specialty coffee globally. Starbucks purchases, roasts, and serves award-winning coffee to its millions of customers. Their food and beverage offerings include Italian-style espresso beverages, cold blended beverages, seasonal drinks, hot breakfast, lunch, snacks, a bakery, and premium teas. Additionally, they sell merchandise like tumblrs and mugs as well as gift cards for special occasions. In some stores around the world, they sell alcoholic drinks. In everything they do, they always live by their mission: to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Founded in 1971 by Jerry Baldwin, Zev Siegl, and Gordon Bowker, Starbucks began as a single store front in Pike Place Market. Originally, they sourced their beans from Peet's Coffee & Tea. Eventually, Alfred Peet stopped supplying his own beans and began to train a new Roastmaster for the company. Following this transition, they sold the company in the 1980's to Howard Schultz who had Italian Coffeehouse aspirations. Originally a coffee bean store, Howard set out to make Starbucks an espresso-based coffeeshop and led much of the expansion of the franchise. With shifts in leadership over time, a decade was spent growing market share and defining corporate social responsibility. Starbucks went on acquire several operations as part of their strategy such as Seattle's Best Coffee, Torrefazione Italia, and The Coffee Connection. Today, Starbucks operates in the US, Canada, UK, Europe, and Asia with about 32,000 stores worldwide.