Sebastien Sim

Sebastien Sim currently serves as the Lead of Customer Engagement and Servicing at StarHub since March 2024. Prior to this role, Sebastien worked at ByteDance from September 2022 to April 2024, leading product solutions and go-to-market strategies for SealSuite, an enterprise IT management tool. From April 2021 to September 2022, Sebastien was a Product Manager at Ace Pointer, directing product strategy for a digital anti-fraud e-commerce SaaS and managing a confidential enterprise client in China. At DBS Bank from October 2018 to March 2021, Sebastien spearheaded the product development of the AI-powered chatbot, Digibot, enhancing customer service efficiencies. Sebastien also held a Project Manager position at 2359 Media, overseeing key accounts and projects, and co-founded Kaja, a smart travel itinerary service, while developing a custom algorithm based on the Travelling Salesman Problem. Educational qualifications include an MBA from MIT Sloan School of Management and a Bachelor of Science in Business Management specializing in Information Systems from Singapore Management University.