Bethan Knock

Bethan Knock is a skilled professional with extensive experience in fraud investigation and complaint resolution within the banking sector. Currently serving as a Senior Card Fraud Investigator at Starling Bank since April 2021, Bethan previously held positions as a Card Fraud Investigator and a Complaints Handler at Lloyds Banking Group. Prior to that, valuable experience was gained as a Complaints Executive at Target Group and as a Case Handler at Huntswood, where expertise in PPI complaints and subject matter knowledge were developed. Bethan's career began as a Home Services and System Specialist at Conduit Global Solutions, focusing on customer service for British Gas. Bethan holds a Bachelor's degree in Psychology from the University of Wales, Cardiff.