Stephanie Lia

Stephanie Lia is an experienced operations professional with a strong background in customer service and team leadership. Currently serving as an Operations Manager at Starling Bank since August 2021, Stephanie specializes in business onboarding operations. Previously, Stephanie held the position of Onboarding Team Leader at Opus Energy, where responsibilities included exemplifying company values and prioritizing customer care. Stephanie's career also includes roles as Customer Service Team Lead and Customer Service Manager at Tesco, focusing on service quality and consistency. Earlier experience includes customer-facing responsibilities at Texaco. Stephanie holds an NVQ Level 3 in Customer Service from Talk Training, completed in 2016.