Tracey M. Jones

Tracey M. Jones, PMP, currently serves as a Telecommunications Analyst for the State of New Jersey, following a tenure as an Information Technology Specialist. Prior to this role, Tracey worked for Verizon as a Customer Care Advocate and Client Services Manager, where responsibilities included managing complex service orders and maintaining customer relationships. Tracey's experience spans over two decades with Verizon, beginning as a Customer Service Representative and advancing to Customer Implementation Project Manager, focusing on service order processing and coordination with engineering teams. Tracey holds an Associate's degree in Applied Science from Pace University and additional education from Villanova University.