Heather Fernandes

Heather Fernandes has extensive experience in IT service management, currently serving as Service Portfolio Manager at Stats NZ since August 2007, where responsibilities include partnering with stakeholders and DevOps teams to ensure service delivery meets customer expectations. Previous roles at Stats NZ include Service Assurance Consultant, IT Problem Manager, and IT Service Delivery Manager, focusing on improving assurance processes, managing problem management activities, and overseeing the IT Solutions work program. Prior experience includes various IT roles at Land Information NZ, where Heather worked from 1997 to 2007, including IT Operations Specialist and Systems Consultant, as well as earlier positions at Telecom NZ and New Zealand Insurance. Heather's education includes studies at Wellington Technical Institute and Sacred Heart College.