Step Change Outsourcing
Stuart McFarlane serves as the Head of Learning and Development at Step Change Outsourcing since May 2025, focusing on continuous learning to enhance business success and employee potential. Prior to this role, Stuart accumulated extensive experience at EE from March 2004 to May 2025, initially as a Learning Consultant and Lead Trainer, where responsibilities included creating training solutions and conducting training needs analysis. Additionally, Stuart held the position of FrontLine Trainer, engaging in coaching and facilitation. Stuart's experience also includes working as a Learning and Development Consultant at BT from December 2018 to May 2025 and various roles including Operations Trainer and Technical Support at T-Mobile from March 2004 to October 2012. Education was completed at Greenock Academy.
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Step Change Outsourcing
Step Change Outsourcing is a growing contact centre working in partnership with some of the UK’s largest brands for over 15 years. We turn challenges into opportunities. We are; • Results orientated • Generate exceptional ROI • Demonstrate continuous improvement We do this by being experts in; Outbound selling Inbound selling Retention Cross Sell Upsell Webchat sales In 2020, we were accredited as a Sunday Times Top 100 Company, achieving 3rd place as a Best Small Company. We have also been accredited 3 stars by Best Companies, the highest level for workplace engagement. We are FCA authorised, ISO 27001:2022 and PCI DSS certified, proving our commitment to information security management.