Step
Jonathan Millan is an experienced professional in customer service and fraud analysis, currently serving as a Fraud Analyst at Step since October 2020, with previous roles in Trust & Safety, as well as senior positions in customer escalations and experience. Prior experience includes a position as a Partner Specialist in Customer Success at Synapse, where Jonathan focused on building end-user relationships and optimizing feedback mechanisms. Jonathan also served as a Payment Solutions Specialist at LendingClub, providing exceptional service in a fast-paced contact center, and held various banking roles at Wells Fargo, where responsibilities included customer service and sales. Early career experience includes a Sr. Sales Associate role at Sherwin-Williams, where Jonathan also acted as a lead shift manager. Jonathan completed education at Napa Valley College from 2018 to 2020.
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Step
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Step is a next generation financial services company building the best banking experience to help teens and young adults achieve financial independence and knowledge at an earlier age. Step is founded by a team with 50+ years of combined financial technology experience. Their mission is to create a bank that gives you the tools to become smarter with your money and reward you along your financial journey.