Elisangela Nunes

Elisangela Nunes possesses extensive experience in customer relationship management and team leadership, currently serving as Head de RC - Relacionamento com o Cliente at Stone since April 2024. Prior to this role, Elisangela held various positions at Bestway Group Brasil, including Head de Relacionamento & Atendimento, where responsibilities included developing team engagement and monitoring performance indicators to ensure customer retention. Additional roles at Bestway Group encompassed consultancy in process mapping and coordination of customer service management. Earlier experience includes a coordinator position at Santander Brasil, where Elisangela led the customer service team, focused on performance metrics, and ensured timely resolution of customer issues. Elisangela holds a degree in Business Administration from Universidade Ibirapuera, attained between 2004 and 2007.