STQRY
Natalie Nguyen has extensive work experience in customer service and hospitality. Natalie started their career as an Assistant at Danang Beach Villa in September 2016, where they specialized in short-term rentals and villa management services. Natalie then joined Vietnam Backpacker Hostels as a Supervisor in May 2017, where they worked closely with senior management to ensure a positive and friendly attitude among the front-desk staff. Natalie also supported team members in handling guest requests and complaints and trained them on the hotel's products and policies.
Most recently, Natalie worked as a Customer Success Manager at STQRY from February 2019. In this role, they facilitated the use of an app building platform for museums, parks, and attractions to enhance customer experiences. Natalie provided 24-hour support to clients and prospects in collaboration with offices in New Zealand and the United States.
Throughout their career, Natalie has demonstrated the ability to remain calm and collected in busy environments and has strong communication skills.
Natalie Nguyen received their Bachelor's degree in Accounting and Auditing from Hue College of Economics from 2012 to 2016. Additionally, they obtained several certifications including the Japanese Language Proficiency Test N4 from Japan Foundation and Japan Educational Exchanges and Services in December 2019, The Fundamentals of Digital Marketing certifications from Google in December 2019, the Test Of English for International Communication from IIG Vietnam in October 2019, and the Conversational Marketing Certified from Drift in November 2019.
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STQRY
STQRY (pronounced, "story") is a dynamic mobile and web platform that any organisation may use to share their fascinating stories.The stories are multi-media rich, including text, images, audio, videos, and links (to outside websites or other internal stories). For the mobile app user, STQRY is both an exploration and discovery tool(providing a list or map view of nearby attractions), as well as an on-site engagement tool. Upon leaving one organization, a user may continue to use the app to find other nearby attractions via our “Explore” mode, and simply follow GPS directions to continue on their trek. Once at the new location, he/she may use STQRY to continue to engage with the individual exhibits at that site. It's a seamless experience and promotes an expanded awareness of opportunities to explore our cities and communities. Additionally, the app is especially great for international visitors, as all text is automatically translated into the language of the phone (supports over 60 languages).We provide an easy-to-use cloud-based Content Management System (CMS) for organizations to create and manage their content. One of several features is a "Reports" section -- where the organizations may receive up-to-the-minute (real-time) data regarding who is using their app and what is being viewed. Organizations may also add extra features to their app including "Donation" modules (to provide "in-the-moment" opportunities for visitors to donate on the spot), "Passport" (a gaming element that allows visitors to collect "Passport Stamps" for their in-app Passport), and other "Paid Premium Content" modules (allowing the organization to provide additional and special experiences for a cost -- such as an audio guide system or a members-only event or experience, etc.).STQRY is driven to provide the best experience for users -- answering their immediate questions and engaging their curiosity to explore further -- while also providing a flexible, expansive, and easy-to-use platform for organizations to share their information and to showcase their amazing stories in the most attractive, interesting, and connected way possible.