Straive
Smriti Tiwari is an experienced operations and project management professional currently serving as an Assistant Operations Manager at Straive since October 2023, overseeing day-to-day production in accordance with client standards. Previously, Smriti held the position of Project Manager at Magnon Group from March 2022 to October 2023, where responsibilities included end-to-end project and digital content management, along with localization management for academic content. Smriti also worked at Trivium Education from March 2018 to March 2022 as a Group Lead, managing operations and leading two teams of quality analysts and operations support members, along with serving as a Quality Lead focusing on content quality analysis. Early career experience includes a role as a Subject Matter Expert at Evelyn Learning Systems Pvt. Ltd. from May 2017 to March 2018, involving training, content creation in biology, and academic writing. Smriti holds a Bachelor's degree from Delhi University, earned in 2017.
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Straive
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Global Solutions. Multinational Platform.Straive is one of the world's largest and most diversified Business Process Outsourcing (BPO) service providers in terms of clients, geographic presence, and capabilities. We have defined the highest standards of excellence together with our clients for Knowledge Process Outsourcing (KPO) and CustomerRelationship Management (CRM). Our global team of over 18,000 dedicated BPO professionals makes this possible.We are also proud to let you know that SPi Global has been the "BPO Company of the Year" for 2011, a recognition given by the International ICT Awards. For more than 30 years, we have been offering Fortune 500 companies a full roster of high-quality, innovative end-to-end solutions. Our clients look to us for:a wide range of voice and non-voice BPO solutionsthe broadest global delivery network with 30 locations spanning North America, Netherlands, Australia, India, Vietnam, and the Philippines.the ability to effectively combine deep domain knowledge with our core capabilities to deliver high-quality, single-source solutions that provide cost efficiencies, scalability, and exceptional customer care.One Vision. Multiple Competencies.Straive provides domain expertise in the Customer Interaction, Healthcare, and Publishing markets. We also provide services across a wide range of industries, including banking and financial services, government, information technology, media, not-for-profit organizations, retail, and travel. Through our key competencies, we support the vibrant BPO industry worldwide.Established. Evolving. Exceptional.