Matthew Hays

Matthew Hays is a Board Member at Structured Finance Association. Matthew previously worked as the Head of EMEA Workforce Management at TELUS International Europe from May 2019 to June 2020. Prior to that, they were the Director of Resource Planning at Express Scripts from December 2015 to November 2016 and the Director of Workforce Management at Voya Financial from November 2013 to December 2015.

Matthew Hays has a Master of Business Administration (M.B.A.) from Jacksonville University in Accounting and Finance, a Master of Public Administration - MPA from the University of North Florida in Public Administration, and a Bachelor of Science (B.S.) from Jacksonville University in Social Sciences. Matthew Hays is also certified from HarvardX in Data Science - R Basics and Aspect Software in Aspect Unified IP/Advanced List Management Dialer.