Stumptown Coffee Roasters
Richard Firth has extensive experience in customer service management, currently serving as General Manager of Customer Service at Stumptown Coffee Roasters since August 2022. Previously, Richard held the position of Senior Customer Service Manager at Plastiq from May 2018 to June 2022, and Customer Service Lead at YapStone from August 2016 to January 2018. Richard's earlier roles include Manager at Peet's Coffee and franchisee owner/operator at Ben & Jerry's. Additionally, Richard spent nearly a decade at American Express, where roles included Director of UK Customer Service and Head of UK Business Travel Account Operations. Richard's career is marked by a commitment to enhancing customer service excellence across various industries.
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Stumptown Coffee Roasters
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Stumptown Coffee Roasters is a coffee roaster and retailer based in Portland, Oregon, United States. The company was started with the goal of doing things differently, with a vision that’s always been a little left-of-center, and with the focus squarely on quality.