Michael Rinaldi

Michael Rinaldi currently serves as the Director of End User Experience and Support at Subway, where responsibilities include overseeing End-Point services, support, policies, and procedures while providing strategic direction on company priorities with modern technologies. Previously, Michael held notable positions such as Sr Service Delivery Manager for Enterprise Problem Management at Webster Bank, and Manager of Major Incident/Problem/Knowledge at Voya Financial, leading the adoption of ITIL-based processes and enhancing operational efficiency. Additional experience includes roles at Stanley Black & Decker, where Michael focused on ITSM methodologies and problem management, and at ESPN, with a concentration on minimizing the impact of organizational problems. Earlier in the career, Michael served as an Executive Liaison at The Hartford, coordinating secure data setups for financial reporting.