Training Manager

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do every day?

We’re looking for an experienced and engaging trainer that is a confident public speaker with a passion for helping people learn new things.

As a member of the Customer Success team, your primary role is to develop and lead a train-the-trainer program for our health system clients and to conduct training on how to use Suki’s products.  

You will establish a highly effective train-the-trainer program, providing content and conducting training sessions for client trainers to enable them to effectively onboard their health system users.  You will also be responsible for establishing and implementing processes to keep trainers and other client stakeholders up-to-date on the latest Suki features.  

You will also engage with customer success managers to understand the needs of each customer and deliver large group, small group and 1:1 training sessions to end users both virtually and onsite.  As part of this, you will follow up with users post-training to drive adoption and satisfaction.

Developing solid relationships with customer trainers, project management, IT/support staff and targeted users will be critical to your success. 

Progressively, you will likely also train Suki employees and Suki’s platform partners.

You will need to become an expert in the variations of Suki’s products and understand how they integrate with various electronic medical records systems (EMRs). You will also need a solid understanding of healthcare provider workflows, particularly how they use EMRs to document patient visits.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Confident speaker: Ability to communicate with professionalism and build trusted relationships with customers.
• Instructional design: Ability to follow established training guidelines and make recommendations for improvement.
• Healthcare experience: Understanding of electronic medical records systems, healthcare terminology, and documentation workflows. Comfortable in a hospital or other healthcare setting.
• Remote training: Experience conducting webinars with a variety of software tools.
• Travel: Ability to frequently travel to customer sites to deliver in-person training up to 50% on average.
• Detail Oriented: You have a high degree of attention to small details along with the ability to quickly iterate.

Requirements:*

• Five years of training experience, with a strong preference for those with experience training Epic
• Excellent speaking skills and the ability to communicate clearly and succinctly
• Experience conducting remote training and administering presentation tools
• Proficient in Microsoft Office and Google Suite

*Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé.

This position can be remote and supports team members and customers across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. 

Tell me more about Suki

• On a roll: Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few.
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped given her a sense of balance.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Please note: Applicants must be currently authorized to work in the United States on a full-time basis.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values.  

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $115,000 to $140,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.