Marc Richer

Marc Richer has extensive experience in customer care and chargeback analysis, currently serving as a Chargeback Analyst and Back-office Manager at Lydia since November 2017, where responsibilities include managing transaction complaints and supporting customer care activities. Prior to this role, Marc worked at BNP Paribas as a specialized advisor in savings and insurance from October 2015 to October 2017, focusing on optimizing clients' financial strategies. From November 2011 to October 2015, Marc held the position of Team Leader at Centrapel, overseeing a technical support team and implementing performance improvement measures. Earlier experience includes working as a Multimedia Advisor at Free, providing technical assistance to subscribers. Educational qualifications include a Master's in Management Sciences from the Institut d'Administration des Entreprises de Montpellier and a DUT in Computer Science from IUT Montpellier.