Melanie Tanasiciuc

Melanie Tanasiciuc is an experienced professional at Suncorp Group, currently serving as AAMI Contact Centre Manager and Capability Manager for the Consumer Insurance business, overseeing approximately 7,500 FTE. With a strong focus on delivering business value, Melanie has designed capability plans aligned with Suncorp’s Strategic Workforce Plan and has led significant projects, including the development of a Capability and Proficiency Framework for Customer Service. Melanie's leadership has resulted in successful initiatives such as the Knowledge Optimisation project and the establishment of governance frameworks for Knowledge Management. In addition, Melanie has a solid educational background, holding a Master of Business Administration and various certifications in strategic thinking and leadership.