Sunweb Group
Laurence Berriot is an experienced professional with a strong background in customer care and quality management within the tourism sector. Currently serving as Teamlead Customer Care at Sunweb Group since February 2018, Laurence oversees a team of 17, focusing on the establishment and monitoring of both individual and collective performance objectives. Previously held roles include Office Manager, where responsibilities encompassed administrative support and management of office operations in France, and Customer Care Specialist, handling inbound calls related to sales and customer inquiries. Laurence's prior experience includes a tenure at BGE PaRIF, providing personalized training for entrepreneurs, and extensive work at Ligue de l'enseignement - Centre confédéral as the Quality Manager, ensuring the continuous improvement of products and services. Laurence’s educational background includes studies at Cité scolaire Hector Berlioz.
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Sunweb Group
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Sunweb Group is one of the travel groups in Europe with more than EUR 600m in turnover. It is the driving force behind numerous brands operating within seven international markets: The Netherlands, Denmark, Sweden, Belgium, United Kingdom, Germany and France. Sunweb is the flagship brand of the group.Sunweb is a pure online player for packagedholidays towards sun and winter sport destinations.Sunweb Group employs approximately 500 individuals and sends more than 400 representatives on to various holiday destinations to support its customers. The Sunweb Group has a pan-European identity with its tour operator activities based in Zurich, headquarters and back-office in Rotterdam, software and web development in Girona and various sales offices around Europe. The combination of a centralized organization, unique self-contracted content and strong online business model has resulted in over one million happy clients for Sunweb Group each year.