Sunweb Group
Vincent Pakvis is a Customer Experience Expert at Sunweb Group since May 2022, bringing extensive experience in customer service and support. Prior to this role, Vincent spent over 16 years at Media Markt Nederland, holding multiple positions including Field Support Manager - Customer Experience, Customer Experience Implementation Manager, Service Experience Specialist, Complaints Representative, and Customer Service Manager. This diverse background in customer experience management underscores Vincent's commitment to enhancing service quality and customer satisfaction.
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Sunweb Group
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Sunweb Group is one of the travel groups in Europe with more than EUR 600m in turnover. It is the driving force behind numerous brands operating within seven international markets: The Netherlands, Denmark, Sweden, Belgium, United Kingdom, Germany and France. Sunweb is the flagship brand of the group.Sunweb is a pure online player for packagedholidays towards sun and winter sport destinations.Sunweb Group employs approximately 500 individuals and sends more than 400 representatives on to various holiday destinations to support its customers. The Sunweb Group has a pan-European identity with its tour operator activities based in Zurich, headquarters and back-office in Rotterdam, software and web development in Girona and various sales offices around Europe. The combination of a centralized organization, unique self-contracted content and strong online business model has resulted in over one million happy clients for Sunweb Group each year.