Support Adventure
Nicholas Ward is an experienced professional in client relations and technical support with a robust background in managing teams and projects. Currently serving as Client Relations Manager at Support Adventure since March 2019, Nicholas oversees a team of Contract Managers while fostering strong client relationships. Previously, as Service Delivery Manager at Support Adventure, Nicholas led a 24/7 support team and managed a diverse group of engineers. Nicholas has held roles such as Service Desk Manager at Nasstar plc, where initiatives for improved customer service were self-initiated, and Senior Support Engineer at VESK Ltd, specializing in infrastructure projects. Early career experiences include Network Engineer and 2nd Line Support Engineer roles at City Business Solutions, Support Engineer at Clinton Cards, and 1st Line Helpdesk Agent. Nicholas holds a BA in Sports Management and Marketing from London Metropolitan University and an AVCE in Leisure and Recreation from Epping Forest College.
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Support Adventure
Support Adventure is an outsourcing company that specializes in customer service and support. Our team is made up of highly skilled and passionate professionals located in low-cost countries who work remotely via the Internet to provide exceptional service to clients in English-speaking countries.A selective recruitment process (focusing on native English speakers) and detailed onboarding and training procedures ensure that the quality of service is well above the standard for offshore outsourcing solutions. For client companies, Support Adventure delivers a service that gives the client the confidence that they have chosen the best outsourcing solution and that the services provided by Support Adventure make their company look great in front of their own end customers. They feel that Support Adventure's role in their business is an integral part of the present and future face and inner workings of their company, placing an extremely important part of their business in the hands of talented experts who inspire trust and confidence. For the employees of Support Adventure, the opportunity to join such an inspiring company makes them feel valued for their ability to do their jobs, their vibrant personalities and their thirst for experiencing life. They value the experience of having the chance to work in a structure that allows them to support themselves and gain work experience while enriching their lives by exploring new places and ways of life that they could only dream of if they were pursuing a career in their home countries. Support Adventure is a business that gives everyone involved a deep sense of value. "My life was changed by the opportunity to do valuable work online for a London company while living in an affordable and vibrant place like Belgrade, Serbia. Support Adventure gives others the same opportunity". Eric Muth - Founder of Support Adventure