Natalie Williams

Natalie Williams is an accomplished professional with extensive experience in customer success and operational excellence. Currently serving as the Head of Customer Success & Experience at SurveyStance since April 2020, Natalie focuses on enhancing business success through critical customer feedback. Prior to this role, Natalie was a Director and Manager of Customer Success at SmashFly Technologies from February 2015 to May 2020, and held various positions at HireRight, Inc. from 2007 to 2015, including Project Engineering Manager for Operational Excellence and Public Records Supervisor, where strategic process improvements were implemented. Educational background includes a BSBA in International Business from Suffolk University - Sawyer Business School and an MBA from the University of Phoenix.