Sutherland Labs
Owen Daly-Jones has over 25 years of experience in various senior roles in the research and design industry. Owen is currently the Senior Vice President and Global Head of Sutherland Labs, where they lead a team of domain experts and designers across studios in San Francisco and London. Prior to this, they served as the Vice President of Sutherland Labs, overseeing experience research and creative teams. Before joining Sutherland, Daly-Jones was the Managing Director of Serco ExperienceLab in the UK for 18 years. Owen also worked as an Executive Advisor at PlayableGames, a Senior Consultant at NPL Usability Services, and a Human Factors Researcher at Hewlett-Packard.
Owen Daly-Jones holds a BSc in Psychology from the University of Bradford (1985-1988). Owen later pursued an MA in Anthropology from Goldsmiths, University of London (1991-1992), and an MPhil in Human Factors from the University of York (1992-1995). Most recently, they completed a degree in Archaeology at the University of Oxford (2018-2020).
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Sutherland Labs
Sutherland Labs combine research tools and design thinking to make everyday experiences better. Our explorers of the everyday include researchers, strategists, designers and technologists, and are united by a shared fascination with human behavior and a relentless curiosity that drives us to discover, design and realize solutions for the puzzles that frustrate everyone else. While our search for answers may start and end with the customer – mapping their conscious and unspoken needs, and considering how both are likely to change over time – we never lose sight of the client’s wider world. Marketplace feasibility, technological realities and business needs remain priorities throughout the life of every project. This is why we work with some of the world's brightest brands, untying tricky knot in a range of industries, and helping them anticipate a future full of change, uncertainty and possibility.