Donna Haynes

Donna Haynes is a seasoned retail operations and customer service professional with extensive experience in the luxury brand sector. Currently serving as the Director of Retail Operations at Swatch Group since February 2018, Donna manages operations to enhance and promote the OMEGA brand. Previous roles include Client Experience Manager at Ashford.com, Customer Service Manager positions at Hunter Boot Ltd and Gabriel & Co, and Director of Wholesale Operations at Richemont NA (Jaeger-LeCoultre). Donna's career began with accounting and management roles, showcasing a blend of operational leadership and customer service excellence. An education in Business Management from LaGuardia complements a robust professional trajectory marked by a commitment to team development and strategic growth.