Swiggy
Ramesh Katika is an experienced professional in customer service and operations management, currently serving as a Team Lead at Swiggy since April 2016. In this role, Ramesh is responsible for overseeing team performance, managing escalations, and enhancing customer experience through data analysis and problem-solving strategies. Ramesh has implemented standard operating procedures for delivery concerns, coordinated with development teams for tool issues, and conducted audits to ensure adherence to processes. Prior positions include Floor Supervisor and Senior Executive at Swiggy, as well as roles at HGS - Hinduja Global Solutions and Concentrix, where Ramesh focused on customer retention and verification in the insurance domain. Ramesh holds a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University, completed between 2007 and 2014.
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Swiggy
833 followers
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With love and support from consumers, Swiggy expanded far and wide, first through the entire city of Bengaluru and then across the entire country. Today, Swiggy is the leading food ordering and delivery platform in India. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. It not only lists restaurants, but it also maintains a huge fleet of delivery partners that ensures the delivery of your delicious meals within 30 minutes Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, their capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for their employees. With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Health Hub, they are consistently making waves in the market, while continually growing the opportunities they offer their people. Swiggy has grand plans to be India’s most loved hyperlocal player. It aims to be the most accessible platform on the network - reimagining the meaning of convenience in the country through a variety of service offerings.