Leonardo Fernandez

Leonardo Fernandez is a seasoned professional in customer care and experience management, currently serving as Customer Care Coordinator at Swile Brasil since September 2021 and as Customer Experience Team Leader at Swile since November 2020. Previously, Leonardo held the position of Supervisor de Operações at Flex Relacionamentos Inteligentes from July 2018 to February 2019, where responsibilities included managing B2C sales and customer support teams, quality monitoring, and operational indicators. Before that, from June 2016 to July 2018, Leonardo was a Supervisor de Atendimento at Teleperformance, overseeing the implementation of insurance products and managing sales and support teams. Leonardo's educational background includes studies at Universidade Presbiteriana Mackenzie.