Swisscard AECS
Beatrice Zemp has a diverse work experience spanning over several years. Beatrice started their career in 1991 as a Luftverkehrsangestellte at Swissair / SAirGroup / Swissport and worked in various roles until 1999. From 1999 to 2002, they worked as a Supervisor Ticket Desk at Qualiflyer Airport Customer Center. Beatrice then moved on to Swisscard AECS AG, where they worked as a Call Center Line Trainer from 2002 to 2004. In 2004, they joined Swisscard AECS GmbH and held the positions of Senior Trainer / Stv. Head of Organisational Learning until 2010. From 2011 to 2015, they worked as a Dozentin CAS Banking Operations at Back Office Academy (Institut für Wirtschaftsinformatik Universität St. Gallen). Beatrice then returned to Swisscard AECS GmbH, where they served as the Head of Organisational Learning from 2011 to 2019. In 2019, they briefly held the position of Head of Organisational Learning & Internal Communications at Swisscard AECS GmbH.
Beatrice Zemp's education history includes several qualifications in business administration and communications. In 2008, they attended the SIB Schweizerisches Institut für Betriebsökonomie, where they obtained a Betriebswirtschafterin HF degree. In 2016, they enrolled at the HWZ University of Applied Sciences in Business Administration Zurich and completed a CAS Strategisches Kommunikationsmanagement program. From 2016 to 2018, they pursued a Master of Advanced Studies ZFH in Business Communications at the same institution. In 2017, Beatrice Zemp briefly attended the Lucerne University of Applied Sciences and Arts, obtaining certificates in both CAS Internal & Change Communications and CAS Corporate Communication. In 2018, they participated in a CAS Unternehmensführung program at HWZ University of Applied Sciences in Business Administration Zurich.
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Swisscard AECS
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Swisscard AECS is a joint venture between Credit Suisse AG and American Express. Swisscard AECS is the only company in Switzerland to offer the world leading credit card brands American Express, MasterCard and Visa from a single source, in the name and on behalf of Credit Suisse AG. Customers managed by Swisscard AECS have the largest choice of credit card products on the Swiss market. Thanks to the different product ranges, customers can put together a personalized combination of cards. Swisscard AECS was established as a joint venture between Credit Suisse AG and American Express in 1998. The company handles product development, sales and marketing, customer service and card processing in Switzerland on behalf of the card issuer Credit Suisse AG. As a merchant acquirer, Swisscard AECS is also responsible for expanding and handling the American Express network of points of acceptance in Switzerland. Swisscard AECS combines the strengths of its two parent companies in the credit card business, with American Express being the global leader as far as card management is concerned and Credit Suisse AG owning strong national sales channels. As a merchant acquirer for American Express, Swisscard AECS’s job is to guarantee that the customers can use their card wherever they want all over Switzerland. SIX (formerly Telekurs) and Aduno are primarily responsible for acquiring MasterCard and Visa in Switzerland.