Swisscard AECS
Daniel Misteli has extensive work experience in various roles and industries. Daniel is currently the Head of Consumer Service at Swisscard AECS GmbH since October 2020. Prior to that, they served as the Leiter Betrieb und Service Management at axsana AG from October 2019 to September 2020. From 2015 to 2019, they held the position of Head Customer Services at febs AG. Before that, they were the Eigner at Lifepoint private Spitex from January 2014 to March 2015. Daniel also worked as the Chief Operating Officer at Allianz Partners from August 2009 to December 2012. Daniel was the Manager Fraud & Chargeback at Swisscard AECS GmbH from January 2004 to August 2009. Additionally, they served as a Business Analyst at Sunrise Communications AG from September 2002 to July 2003, and as the Head of Contact Center at Futurecom interactive from August 1999 to August 2002. Daniel started their career as a Projektleiter at TELAG AG from January 1995 to August 1999.
Daniel Misteli completed their Master of Advanced Studies in CRM at the ZHAW School of Management and Law in 2009. Prior to that, they attended the Berner Fachhochschule BFH, where they pursued a degree in Betriebsökonom FH. The exact duration of their education at Berner Fachhochschule BFH is unknown.
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Swisscard AECS
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Swisscard AECS is a joint venture between Credit Suisse AG and American Express. Swisscard AECS is the only company in Switzerland to offer the world leading credit card brands American Express, MasterCard and Visa from a single source, in the name and on behalf of Credit Suisse AG. Customers managed by Swisscard AECS have the largest choice of credit card products on the Swiss market. Thanks to the different product ranges, customers can put together a personalized combination of cards. Swisscard AECS was established as a joint venture between Credit Suisse AG and American Express in 1998. The company handles product development, sales and marketing, customer service and card processing in Switzerland on behalf of the card issuer Credit Suisse AG. As a merchant acquirer, Swisscard AECS is also responsible for expanding and handling the American Express network of points of acceptance in Switzerland. Swisscard AECS combines the strengths of its two parent companies in the credit card business, with American Express being the global leader as far as card management is concerned and Credit Suisse AG owning strong national sales channels. As a merchant acquirer for American Express, Swisscard AECS’s job is to guarantee that the customers can use their card wherever they want all over Switzerland. SIX (formerly Telekurs) and Aduno are primarily responsible for acquiring MasterCard and Visa in Switzerland.