JA

Juliane Alber

Supervisor Premium Customer Care & Banking Service at Swisscard AECS

Juliane Alber has cultivated a robust career in customer service and hospitality, currently serving as Supervisor of Premium Customer Care & Banking Service at Swisscard AECS GmbH since October 2016, after ascending through multiple supervisory roles within the company. Previous experience includes Project Manager for Roche Event Services and various key positions in renowned hospitality establishments such as American Express, Novotel, and Lindner Grand Hotel Beau Rivage, among others. With a foundation in international tourism from Touristikakademie ANGELL, Juliane Alber combines extensive expertise in customer relations with a strong background in service management.

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Swisscard AECS

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Swisscard AECS is a joint venture between Credit Suisse AG and American Express. Swisscard AECS is the only company in Switzerland to offer the world leading credit card brands American Express, MasterCard and Visa from a single source, in the name and on behalf of Credit Suisse AG. Customers managed by Swisscard AECS have the largest choice of credit card products on the Swiss market. Thanks to the different product ranges, customers can put together a personalized combination of cards. Swisscard AECS was established as a joint venture between Credit Suisse AG and American Express in 1998. The company handles product development, sales and marketing, customer service and card processing in Switzerland on behalf of the card issuer Credit Suisse AG. As a merchant acquirer, Swisscard AECS is also responsible for expanding and handling the American Express network of points of acceptance in Switzerland. Swisscard AECS combines the strengths of its two parent companies in the credit card business, with American Express being the global leader as far as card management is concerned and Credit Suisse AG owning strong national sales channels. As a merchant acquirer for American Express, Swisscard AECS’s job is to guarantee that the customers can use their card wherever they want all over Switzerland. SIX (formerly Telekurs) and Aduno are primarily responsible for acquiring MasterCard and Visa in Switzerland.


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501-1,000

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