Sword Health
Alicia Hein (Gallegos), MHA, currently serves as the Director of Customer Success for Key Accounts at Sword Health, where leadership is provided to a startup team, focusing on innovation and growth. Prior experience includes roles at Castlight Health, where responsibilities encompassed overall client satisfaction, retention, and revenue management across a significant portfolio, as well as developing key strategic initiatives. Alicia has a proven track record in driving customer success through relationship building, team mentorship, and strategic decision-making. Educational achievements include a Bachelor of Science in Healthcare Management and a Master of Health Administration from Southern Illinois University, Carbondale.
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Sword Health
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Sword Health is on a mission to free 2 billion people from pain by pioneering the field of AI Care. Sword has developed the first platform to predict, prevent, and treat pain by starting with the expertise of world-class doctors of physical therapy and then building an interactive AI experience to deliver care that members can use anywhere, anytime, under a clinician’s supervision. Delivering over 1.5 million AI sessions to members in 2023 and available to over 10,000 employers across three continents, Sword holds the majority of industry patents, a 70% win rate in competitive evaluations, and has raised over $300 million in funding from major venture firms, including Founders Fund, General Catalyst, and Khosla Ventures. Recently ranked the 26th fastest-growing US company on the Inc. 5000 list, Sword is redefining healthcare by saving clients millions while delivering unparalleled recovery from pain to its members.