About Us
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.
About the role
We seek a passionate, customer-focused individual with a background in hospitality and a genuine love for cars to join our team as a Retail Experience Specialist. As a Retail Experience Specialist, you will create exceptional customer experiences and promote our brand within our retail location.
What You’ll Do?
- You'll be responsible for the following:
Elevate Customer Experience: - Craft and deliver exceptional customer experiences in the showroom, ensuring a "wow" factor for every visitor.
- Implement strategies to enhance the retail experience, creating a welcoming and informative atmosphere.
Relationship Building: - Establish, foster, and maintain positive customer relationships, ensuring their needs and preferences are understood and met.
- Maximize sales performance through personalized interactions that go beyond transactional engagements.
Product Knowledge Mastery: - Develop an in-depth understanding of our automotive offerings to effectively communicate and showcase the unique features and benefits to customers.
- Stay updated on industry trends and advancements to provide valuable insights to customers.
Cross-Departmental Coordination: - Collaborate seamlessly with various departments within the company to ensure a unified and efficient
Sales Performance Optimization: - Leverage your strong background in hospitality to drive sales performance through an emphasis on customer satisfaction and loyalty.
- Implement strategies to upsell and cross-sell, maximizing revenue opportunities.
Who You Are
- Bring a strong background in the hospitality industry, demonstrating a passion for delivering outstanding customer experiences.
- Possess a genuine passion for the automotive industry, staying informed about the latest trends, technologies, and models.
- Have an unwavering focus on the customer, understanding their needs and desires to tailor experiences that exceed expectations.
- Demonstrate exceptional communication and interpersonal skills, ensuring clear and effective interactions with customers and internal teams.
- Exhibit strong problem-solving abilities to address customer concerns and coordinate with different departments for timely solutions.
- Embrace a fast-paced environment, adapting quickly to new information, products, and technologies.
- Possesses a sales-oriented mindset that can identify opportunities and close deals while prioritizing customer satisfaction.
- Flexibility to work weekends, evenings, and holidays as required in a retail environment.