Amanda Jordan

Amanda Jordan is an experienced leader in customer support and operations, currently serving as the Director of Customer Support, Clinical Operations at symplr since November 2018. In this role, Amanda transformed the Clinical Operations Customer Support teams, achieving a customer satisfaction increase from 82% to 96% and implementing effective hiring strategies and cross-departmental communication improvements. Previous positions include Director of Client Support & Fraud at EML, where Amanda developed a 24/7 support strategy and enhanced leadership opportunities, and Senior Manager of Enterprise Software Support at Lexmark Enterprise Software, where Amanda significantly increased customer satisfaction in healthcare and established impactful support methodologies. Amanda began a career in credentialing at Shawnee Mission Medical Center, providing comprehensive support in applicant processing and education program planning.