Synagie Group Asia & Europe
Jaydee Donesa's work experience is as follows:
- Vice President of Customer Engagement Solutions at Synagie since April 2022.
- Regional Customer Engagement Solutions Manager at Synagie from September 2020 to April 2022.
- Senior Lead - Client Operations and Services at Infosys BPM from May 2020 to September 2020.
- Assistant Manager at Infosys BPM from November 2018 to May 2020.
- Team Manager at arvato Financial Solutions, Global F&A from August 2014 to November 2018.
- Team Leader at Visaya Knowledge Process Outsourcing Corporation from March 2011 to July 2014.
- Quality Assurance Analyst at Visaya Knowledge Process Outsourcing Corporation from March 2010 to March 2011.
Jaydee Donesa completed a Bachelor of Business Administration (BBA) degree in Human Resources Development from the Polytechnic University of the Philippines. In addition to their formal education, Jaydee has obtained certifications in Customer Service: Managing Customer Expectations and Customer Service: Serving Customers Through Chat and Text from LinkedIn in May 2023 and February 2023, respectively.
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Synagie Group Asia & Europe
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Synagie is the #1, most awarded Ecommerce Enabler in Southeast Asia. Founded in 2016, and headquartered from Singapore, Synagie enables Digital and Omni Commerce across all major channels and platforms across 7 markets in the region. In 2022, Synagie expanded into Europe with Spain as our first market. Synagie manages over 1000 e-stores in the region, for 600 brand partners, including Nike, Estee Lauder Companies, Shiseido, L’Oreal and Amore Pacific Groups. We are the proud Winner of Lazada Regional Partner of Year in 2021 & 2022 and is Lazada 3-starred certified and Shopee accredited enabler across all markets. In 2022, Synagie took top honours (Gold) for Best eCommerce Fulfilment and Customer Service in Marketing Interactive’s Asia eCommerce Awards. Synagie's digital commerce platform & tech solutions are ISO/IEC 27001:2013 certified for information security and safety. We are also the first and currently only enabler championing environmental sustainability. Synagie is certified carbon neutral (TUV 2023-CNT-P002) and offer eco-friendly packaging and fulfilment options to our brand partners across the region. In 2023, Synagie has launched Greenify!, a propriety Green Tech Solution, first in SEA, to allow partners and shoppers to carbon neutralise their shopping. Synagie commits to maintain a gender balanced, diverse workforce, currently employing 450 digital commerce professionals across SEA and advocate for fair, safe, inclusive and progressive work spaces. Synagie Commerce Academy was established in 2021 to promote continuous digital commerce learning and up-skilling for Synagie team members as well as the public. For more information, please visit www.synagie.com