Pasan Senevirathne

Pasan Senevirathne is an accomplished IT professional with extensive experience in problem and incident management across various companies. Currently serving as Problem Manager and Senior Lead Analyst in IT Service Management at Sysco since October 2020, Pasan specializes in proactive and reactive problem management, root cause analysis, and trend analysis to implement permanent solutions. Previous roles include Incident Manager at Sysco, where leadership in major incident response was provided, and Incident Owner at IFS, focusing on high-impact incident resolution following ITIL best practices. Other notable positions include Head of Infrastructure Division at Christo Martinez and Application Engineer at Rakuten. Pasan holds an MBA from Cardiff Metropolitan University and has completed additional qualifications in Network and Information Systems and a B.Sc. in Statistics and Computer Science.