Talkdesk
Cleyton Martins Vasconcelos serves as a Solution Architect at Talkdesk since January 2022, focusing on Professional Services for pre-sales and post-sales teams in EMEA and LATAM. Responsibilities include client discovery calls, project scoping, SOW creation, and supporting sales processes. Prior to Talkdesk, Cleyton worked at Ericsson from June 2015 to March 2021, where leadership roles included overseeing a team for a VoLTE project and contributing to digital transformation initiatives for Claro in Colombia and Peru. Cleyton's experience also encompasses roles at Amdocs from June 2007 to June 2015, including business analyst and team leader positions, focusing on business support systems for telecom clients. Cleyton holds a Bachelor’s degree in Computer Science from UFSCar, obtained in 2008.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.