Talkdesk
Joana Conceição is an experienced Solutions Consultant at Talkdesk, having joined in May 2021 after progressing from the roles of Technical Support Specialist and Technical Support Representative. Responsibilities include managing escalated customer issues, collaborating with partner and user developers, documenting processes, and applying advanced troubleshooting techniques. Joana works closely with customers to track progress and develop strategies for risk management while leveraging strong technical skills to identify innovative solutions. Prior experience includes customer service roles at Revigrés and Camping Albufeira, and a marketing internship at Pet Universal. Joana holds a Master's in Languages and Business Relations and additional qualifications in specialized translation from Universidade de Aveiro.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.