Talkdesk
Rita Ramos is a skilled Senior Product Manager at Talkdesk, with extensive experience in managing digital customer engagement products, particularly in SMS and social messaging channels. Rita has a proven track record in defining product strategies, managing early access phases, and collaborating with diverse multicultural teams to deliver innovative solutions. Previously, Rita held various roles at Unit4, including Associate Product Manager and Project Manager, contributing to the successful implementation of student management systems in higher education institutions across the UK. Additional experience includes software testing at Growin and business analysis at Altran Portugal. Rita holds Master's and licentiate degrees in Biomedical Materials and Devices and Biomedical/Medical Engineering, respectively, from Universidade de Aveiro and Universidade de Trás-os-Montes e Alto Douro.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.