Talkdesk
Rodolfo Abreu, PhD, has a strong background in data science and research. Currently working as a Senior Data Scientist at Talkdesk, Rodolfo's expertise lies in developing solutions using Natural Language Processing and building software infrastructure. Prior to this, Rodolfo worked as a Lead Data Scientist at Feedzai, where Rodolfo focused on preventing financial fraud through machine learning techniques. Rodolfo's research experience includes work at ICNAS and Instituto Superior Técnico, where Rodolfo explored regression techniques, sparse representation learning methods, and classification frameworks for EEG and fMRI data. During their time at PLUX, Rodolfo worked on classifying abnormal heartbeats from electrocardiographic data.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.