Talkdesk
Roman Frabel is an experienced Business Continuity Manager currently employed at Talkdesk since February 2022, following a similar role at Early Warning® from February 2020 to February 2022. Prior positions include Business Continuity & Disaster Recovery Analyst and Incident Management Analyst at Alliance Data card services from July 2018 to February 2020, as well as various roles in the US Navy from 2013 to 2018, including Emergency Management Assistant and Operations & Intelligence Center Supervisor. Roman began a career in management as a Shift Supervisor at Starbucks from 2011 to 2013. Roman holds a Bachelor of Science in Legal Studies and an Associate of Arts in General Studies, both obtained from American Military University.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.