Neil Smith

Neil Smith is an experienced operations executive currently serving as Chief Operating Officer at TalkTalk since September 2018, where responsibilities include overseeing operational functions that provide broadband, Wi-Fi, and email services to 2.5 million customers. Smith has previously held significant positions such as Operations Director and Service Assurance Director at TalkTalk, focusing on customer experience transformation and operational excellence. Prior experience includes General Manager of Customer Experience and Operational Performance Management at Openreach and various roles at BT, including Head of Service Improvement and Operational Control Centre General Manager. Smith holds a Bachelor of Engineering (BEng) degree in Engineering and Business from Sheffield Hallam University.