Sara Russell

Sara Russell is an experienced professional in technical writing, documentation management, and customer support, currently serving as the Head of Customer Support and Education at Tamr since February 2021, where Sara manages a team focused on intelligent data mastering software and developed eLearning customer training initiatives. Previous roles include Technical Writer and Content Strategist at Fidelity Investments, where Sara revamped an internal knowledge base for AWS migrations, and Senior Technical Writer for ElevateBio, where standard operating procedures were authored. At SmashFly Technologies, Sara managed all technical documentation as the sole writer, while earlier roles at Cisco Systems involved managing documentation teams and leading projects for major software releases. A graduate of the University of Massachusetts Amherst with a B.A. in English and Technical Communication, Sara also pursued further education at Bentley University.