Allan Aquino

Allan Aquino is a seasoned professional with extensive experience in customer success and account management across various sectors. Currently serving as Manager of the Customer Interaction Suite at Tata Communications since April 2025, Allan oversees the customer lifecycle for high-value enterprise accounts, enhancing usage and retention of the CIS suite. Prior roles include Enterprise Customer Success Manager at Bird, where responsibilities encompassed onboarding and driving customer satisfaction, and Account Director at Kaleyra, focusing on service quality and client relationships. Additional experience includes roles at Shopify, Infobip, AppleOne, and more, showcasing strong capabilities in strategic relationship management, product adoption, and market analysis. Allan holds a degree in Information Systems and a postgraduate degree in IT Business Management from Unifesp, alongside a certification in Search Engine Marketing from BrainStation.