Tata Tele Business Services
Mamta Jain has extensive experience in customer service and escalations within the telecommunications industry, currently holding the position of Lead Appellate & MD Escalations at TATA TELESERVICES LTD. since September 2012. Responsibilities include managing escalations from the Chairmen's and MD's offices, overseeing appellate complaints, ensuring SLA adherence, coordinating grievance management, and facilitating training and process development for team members. Previously, Mamta Jain served as Manager of Customer Service at Tata Communications Internet Services Ltd., focusing on operations and process development, and as Head of Retention at Reliance Infocomm, where churn management and customer loyalty programs were key responsibilities. Additional roles include Corporate Manager Customer Care at TopsGrup and Team Leader at E-Funds Pvt Ltd. Mamta Jain’s career commenced as a Sr Executive at BPL Mobile. Educational credentials include a Bachelor's Degree in Economics from the University of Mumbai.
Tata Tele Business Services
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Tata Tele Business Services is a leading player in the connectivity and communication solutions market serving enterprise customers. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions, it offers a comprehensive portfolio of ICT services for businesses in India. Tata Tele Business Services provides solutions that allow enterprises to be resilient and maintain business continuity in a flexible, scalable and secure manner. It follows a progressive approach of partnering with Small & Medium Businesses (‘SMBs’) as their trusted technology enabler, empowering them with a comprehensive portfolio of connectivity and digital solutions. Tata Tele Business Services' objective is to provide products and services that significantly impact the competitiveness of our customers and enable them to Do Big. Delivering customer delight with solutions through a deeper understanding of unique customer needs makes Tata Tele Business Services one of the most reliable service providers.