Tata Power Delhi Distribution Limited
Arvind Kumar possesses extensive experience in customer relations and team management, currently serving as a Senior Manager at Tata Power-DDL since July 2014. Prior to this role, Arvind held multiple positions at North Delhi Power Limited from November 2004 to June 2014, including Assistant Manager, Executive Meter Management Group, and Consumer Relations Officer. Key responsibilities have included overseeing customer care teams, analyzing consumer behavior, managing service mechanisms, and conducting monthly meetings with consumer representatives. Arvind holds an MBA in Marketing from the Center for Management Development Modinagar (2002-2004) and a BSc in Chemistry and Botany from Deendayal Upadhyay Gorakhpur University (1996-1999).
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Tata Power Delhi Distribution Limited
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Tata Power Delhi Distribution Limited (established July 1, 2002) is a joint venture between Tata Power and Government of NCT of Delhi distributing electricity to a populace of 7 million across an area of 510 sq km in North and North West Delhi and a peak load of 1967 MW. Tata Power-DDL has been a frontrunner in implementing power distribution reforms in the capital city reducing the Aggregate Technical & Commercial (AT&C) losses from the inherited 53% to the present 8.48%.The company is implementing projects including Smart Metering, Home Automation, Smart Grid Project, Electric Charging Stations, Solar Rooftop Net Metering projects. The company is also providing technical and management support through consultancy assignments in 19 Indian states and abroad including Kurdistan, Turkey, Iraq. The World Bank in its ‘Doing Business’ Report has acknowledged Tata Power-DDL’s contribution towards improving the ease of getting electricity connection through process simplification improving India’s ranking twice, by 111 points from 137 in 2015 to 26 in 2017. Tata Power-DDL has won several accolades for its pioneering efforts in transforming the power sector at national and international levels including the National Award for Meritorious Performance thrice by the Ministry of Power, Govt. of India. Tata Power-DDL has also been reaching out to the communities it serves and has been consistently strengthening and empowering the underprivileged, primarily over 1 million people residing in over 223 JJ clusters in its area of operation who are also company’s consumers through its focused Social Innovation Initiative SAATHI. Tata Power-DDL has benefitted nearly 11.5 lacs people through these initiatives.