TEAM Software by WorkWave
Richard Shiley has extensive experience in customer success and client services, currently serving as a Senior Customer Success Manager at TEAM Software by WorkWave since June 2018. In this role, Richard focuses on building and maintaining client relationships and facilitating custom projects across internal departments. Prior to this, Richard held the position of Client Services Analyst at TeamSoftware from October 2013 to June 2018, providing front-line support and assisting with software maintenance and migrations. Richard's earlier experience includes roles as a Merchant Vetting Agent and Debit Card Support Agent at PayPal, as well as Team Lead at West Corporation. Richard holds an Associate of Science degree in Computer Science from Metropolitan Community College.
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TEAM Software by WorkWave
TEAM Software develops cloud-based business solutions designed for contractors in the building service and security industries. Their fully integrated solutions range from award-winning financial, operations and workforce management, to time and attendance, to employee and customer self-service portals.They believe that profitability starts withpowerful technology infrastructure reinforced by innovative software and world-class support. Leveraging one integrated system drives efficiency across your organization, from back office functions to field-based operations to C-level decision-making. For service industry administrators who rely on close financial control and timely cost information, their web- and mobile-enabled solutions give you a complete picture of your profitability and position your business for growth despite shrinking margins and increasing competition.