Miranda Mokma

Miranda O'Donald Mokma has extensive experience in customer success and marketing, currently serving as an Engagement & Retention Marketing Associate at TeamSnap, where responsibilities include the strategic operationalization of Customer Success systems, managing ChurnZero, and building self-service customer journeys. Previous roles at TeamSnap include Customer Success Manager and Customer Success Specialist, where notable achievements involved managing over 700 accounts, optimizing processes, and significantly improving NPS survey completion rates. Earlier experiences include recruiting at OtterBase, marketing internships, and serving as a student athlete at the University of Delaware. Miranda holds a Bachelor of Science in Sport Management from the University of Delaware and a Leadership Essentials Certificate from Cornell University.