TECH VALLEY
Matthieu Durand is an experienced Incident and Problem Manager currently working at TECH VALLEY - FRANCE TRAVAIL since October 2022, where responsibilities include piloting critical incident audits, analyzing incidents for root cause identification, and documenting resolutions to enhance processes. Previous roles include serving as a Technical Coordinator at TECH VALLEY - LCL/B4B, overseeing major incident management and ensuring service quality, and as an Incident Manager at TECH VALLEY - POLE EMPLOI, focusing on incident resolution coordination and crisis management. Matthieu's career also encompasses supervisory and support roles across various companies, including GFI - SNCF and ECONOCOM - ORANGE, demonstrating a strong background in incident management, technical support, and continuous improvement initiatives in production environments.
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TECH VALLEY
TECH VALLEY est une société de Consulting et d'Expertise en ingénierie des Systèmes d'Informations. Nous intervenons au national en accompagnement de Grands Comptes et ETI sur l’industrialisation des systèmes d’informations, principalement sur les architectures fonctionnelles, les process de développement et intégration, la Qualité et sécurité, la fiabilité et les performances, ainsi que sur les architectures techniques et opérationnelles, les process de production et changement. Le siège de la société se situe à Perpignan – Tecnosud, nos agences couvrent nos interventions à Toulouse, Bordeaux, Nantes, Rennes, Lille, Lyon, Grenoble, Annecy, Montpellier, Aix/Marseille .