Techtronic Industries
Sudania Chou is an accomplished professional in customer service and experience management with over 18 years of expertise. Currently serving as the Director of Customer Service EMEA at Techtronic Industries since February 2022, Sudania leads a team of 30 customer experience professionals and has driven significant transformation in service delivery and process improvement. Previously, as Customer Experience Manager EMEA at Panduit, Sudania successfully transitioned the department to emphasize the customer journey, relocated teams, and implemented key customer experience measurement tools. Earlier experience includes leadership roles at JSP Ltd, where Sudania optimized customer relations and export operations. Sudania holds a Licence Professionnelle in International Trade from Universite Paris 8.
This person is not in any offices
Techtronic Industries
23 followers
Techtronic Industries is a Hong Kong-based investment holding company principally engaged in power equipment products businesses. The Company mainly operates through two segments. Power Equipment segment is engaged in the sales of power tools, power tool accessories, outdoor products and outdoor products accessories. Its power equipment products are sold under MILWAUKEE, EMPIRE, AEG, RYOBI and HOMELITE brands, or through original equipment manufacturer (OEM) customers. Floor Care and Appliances segment is engaged in the sales of floor care products and floor care accessories. Its floor products are sold under HOOVER, DIRT DEVIL, VAX and ORECK brands, or through OEM customers.