Teckinfo Solutions Pvt Ltd
Navdeep Kumar is a seasoned technical support professional with a diverse experience in the IT sector. Currently serving as a Technical Support Engineer at Tech Mahindra since January 2022, Navdeep focuses on providing customer support. Prior to this role, Navdeep worked at Teckinfo Solutions Pvt Ltd as a Technical Support Specialist from October 2013, specializing in Linux and application support, particularly involving MySQL databases. Earlier experience includes a position as a Training Software Engineer at Sipro Tech from August 2011 to September 2012, where services support was provided. Navdeep holds a Bachelor of Business Computer (BCA) and a Master of Computer Applications (MCA) from SD Inter College Saharanpur, completed between 1994 and 2000.
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Teckinfo Solutions Pvt Ltd
Teckinfo is a leading provider of cloud contact solution, hybrid contact center software & on premise call center solutions. ID-CLOUD, our cloud contact center software, is a comprehensive solution comprising of cloud call center for inbound with IVR solution / outbound, dialer software for call centers, work from home agent (WFH), powerful predictive dialer, self service IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, email, WhatsApp, Google verified calls, social media e.g. facebook, twitter, instagram, linkedIn etc, chat, chatbot, voicebot & WhatsApp bots, mobile app for feet on street (FOS) staff & many more powerful modules. Help Desk, Ticketing and Lead Management software help add value to enhance customer delivery. We also specialize in delivering ready to use Industry Specific CIM and Dialer with CRM solutions. Our calling software for call center is used by various leading BPO's in India. Our solutions help Enterprise | Startup | SME to focus on mobility & security that enables them to deliver customer experiences that matter. Customer interaction simplified, is what sums up Teckinfo’s products and services!!